Heart of the Rockies Regional Medical Center honored Tracey Banks of Salida as its fourth-quarter TRAC STAR at a hospital ceremony on Jan. 30.
TRAC STAR is an acronym for the core values that guide HRRMC employee performance: teamwork, recognition, attitude, customer service, safety, talent, accountability and respect. The TRAC STAR award recognizes outstanding employees and is presented quarterly.
Banks joined HRRMC's Medical Imaging Department in 2005 as a radiologic technologist. She was promoted to lead mammographer in 2013 and to Imaging supervisor in 2016. "I have witnessed Tracey's customer service both as a co-worker and as a patient, and she is second to none!" wrote the employee who nominated her for the award. "Wonderful, caring and genuine bedside manner."
Banks was also applauded for continuing her education while working. She received a bachelor's degree in radiological sciences in 2011 from the Florida Hospital College of Health Sciences and is currently working toward an MBA in healthcare management through an online program at Western Governors University.
Hospital CEO Bob Morasko presented Banks with a $200 gift check, a fleece jacket with the hospital's TRAC logo, and a certificate to be professionally photographed. A plaque with her photo will be displayed in the hospital café.
Morasko also acknowledged the other finalists for the quarterly award, Cindy Nachtrieb of Buena Vista, Marybeth O'Brien of Hartsel, and Monica Hutson of Nathrop. There were four finalists for the award instead of the usual three because two finalists received the same number of votes from the hospital's Communications Team.
Nachtrieb, a Medical Records clerk, was commended for her positive energy and respectful attitude. "Even if Cindy is having a bad day, anyone who walks into the office would never know it because of her bubbly personality," wrote her nominator.
O'Brien was described in her nomination as "an amazing nursing supervisor who is always willing to help" and "who shares her experience with everyone around her."
Hutson, a registrar in the hospital's Specialty Clinic, "makes patients feel welcome and comfortable," according to her nominator. "She goes above and beyond to do whatever is needed to assist patients." HRRMC employees can nominate any of their colleagues for the TRAC STAR award. Members of the hospital's Communications Team review all nominations, and then cast individual ballots to determine the finalists and the winner. All finalists are eligible to be named TRAC STAR of the Year.
